Terms & Conditions

1. Introduction & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between Good Faith Labs, operating as Slotly ("Slotly", "we", "us", or "our"), with registered office at Shajapur, Madhya Pradesh - 465001, and you ("Customer", "you", or "your") governing your access to and use of the Slotly platform and services.

By subscribing to, accessing, or using any part of the Slotly platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an educational institution or organization, you represent and warrant that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, you must not access or use the Slotly platform.

2. Service Description

2.1 Platform Overview

Slotly provides a cloud-based Software as a Service (SaaS) solution designed specifically for educational institutions to manage:

Academic scheduling and timetable generation
Leave management for faculty and staff
Related administrative workflows

2.2 Dedicated Instance

Each Customer receives a dedicated database instance ensuring complete data isolation and security. Your institutional data remains separate from other customers' data.

2.3 Service Features

The subscription includes:

Full access to Scheduling/Timetabling module
Full access to Leave Management module
Unlimited customizations within the scope of these modules
Regular platform updates and bug fixes
Email and chat support
Implementation and onboarding assistance

2.4 Customizations

We provide unlimited customizations, including but not limited to:

Custom features and functionality within the scheduling and leave management modules
Workflow modifications to suit institutional requirements
System integrations with existing institutional software
Report generation and data analytics features

All customization requests are subject to technical feasibility and must relate to the core modules (Scheduling/Timetabling and Leave Management).

3. Subscription Plans & Pricing

3.1 Available Plans

We offer two subscription plans:

Monthly Plan

Billed monthly in advance
Can be cancelled with immediate effect
Pricing as per the subscription agreement or quotation provided

Annual Plan

Billed annually in advance
Preferential pricing compared to monthly billing
Infrastructure is provisioned for the full annual term

3.2 Price Inclusions

All subscription prices include:

Platform access fees
Dedicated database instance
Unlimited customizations (as defined in Section 2.4)
Technical support
Regular updates and maintenance
Payment gateway processing fees

3.3 Price Reviews

Subscription prices are locked for the initial subscription term. Prices may be reviewed and adjusted for subsequent renewal terms based on:

Infrastructure and operational costs
Service enhancements and new features
Market conditions
Customer-specific usage and requirements

We will provide at least 60 days' notice of any price changes before they take effect.

3.4 Taxes

All prices are exclusive of applicable taxes, including but not limited to Goods and Services Tax (GST). Applicable taxes will be added to invoices as per Indian tax laws.

4. Payment Terms

4.1 Payment Methods

We accept payments via:

Unified Payments Interface (UPI)
Credit Cards (Visa, Mastercard, RuPay)
Debit Cards (Visa, Mastercard, RuPay)

4.2 Billing Cycle

Monthly Plan: Invoiced on the 1st day of each month for that month's service
Annual Plan: Invoiced upon subscription activation for the full year

4.3 Payment Due Date

All invoices are due immediately upon receipt. Access to the platform is subject to timely payment of all fees.

4.4 Late Payments

If payment is not received within 7 days of the invoice date:

We reserve the right to suspend access to the platform
Late payment fees as per the subscription agreement may be applied to overdue amounts
Service suspension will continue until all outstanding amounts are paid in full

4.5 Failed Payments

In the event of failed payment transactions:

We will attempt to notify you via email
You will have 5 business days to provide alternative payment
Failure to complete payment may result in service suspension or termination

5. Service Usage Limits

5.1 Fair Usage

Your subscription includes:

Unlimited API requests (subject to fair usage)
Support for up to 50,000 monthly active users
Reasonable storage for institutional data

5.2 Fair Usage Policy

While we offer unlimited API requests, usage must be reasonable and in line with normal institutional operations. We reserve the right to investigate and restrict access in cases of:

Automated excessive requests that impact platform performance
Attempts to reverse engineer or compromise the platform
Usage that violates these Terms

5.3 Exceeding Limits

If your institution's usage consistently exceeds 50,000 monthly active users, we may:

Contact you to discuss your requirements
Propose an enterprise plan with higher limits
Adjust pricing to accommodate your scale

6. Customizations & Intellectual Property

6.1 Ownership of Platform

Slotly and all related intellectual property, including but not limited to source code, database structures, algorithms, user interface designs, documentation, and all customizations remain the exclusive property of Good Faith Labs. No ownership rights are transferred to you under these Terms.

6.2 Custom Features

All custom features, modifications, and integrations developed for your institution remain our intellectual property. We retain the right to:

Reuse custom features for other customers
Incorporate learnings into the core platform
Modify or enhance features at our discretion

6.3 Source Code Licensing

The standard subscription does not include access to source code. However, source code licensing may be available upon request at a separately negotiated fee. Such licensing would be subject to a separate agreement.

6.4 Customer Data Ownership

You retain all ownership rights to your institutional data, including:

Faculty and staff information
Student data
Schedules and timetables
Leave records
Any other data you input into the platform

6.5 License Grant to Slotly

You grant us a limited, non-exclusive license to use your data solely for:

Providing and improving the services
Generating anonymized analytics and insights
Technical support and troubleshooting

We will not sell, share, or use your identifiable data for any purpose other than service delivery without your explicit consent.

7. Service Availability & Performance

7.1 Service Commitment

We strive to maintain high availability of the Slotly platform and target 99% uptime. However, we do not guarantee uninterrupted access to the services.

7.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily interrupts service availability. We will:

Attempt to schedule maintenance during off-peak hours
Provide advance notice when feasible
Minimize the duration of any service interruption

7.3 Unscheduled Downtime

Service interruptions may occur due to infrastructure failures, third-party service provider issues, security incidents, or force majeure events. We will work diligently to restore service as quickly as possible but are not liable for any losses resulting from service unavailability.

7.4 No Service Level Agreement

Unless explicitly agreed in writing, no Service Level Agreement (SLA) with uptime guarantees or performance credits applies to your subscription.

8. Data Ownership & Retention

8.1 Your Data Rights

You retain full ownership of all data you input into the Slotly platform, including personnel records, academic schedules, leave records, configuration data, and any other institutional data.

8.2 Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit and at rest
Dedicated database instances
Regular security updates
Access controls and authentication

For detailed information about our data practices, please refer to our Privacy Policy.

8.3 Data Export

Upon request during your active subscription, we will provide exports of your data in industry-standard formats (such as CSV, JSON, or SQL dump) at no additional charge.

8.4 Data Retention After Cancellation

Upon subscription cancellation or termination:

We will provide a final export of all your data within 7 business days
Your data will be retained in our systems for 30 days following cancellation
After 30 days, all your data will be permanently deleted from our systems
You are responsible for downloading and storing your data export

8.5 Data Deletion Requests

You may request immediate deletion of your data at any time by submitting a written request. Once deleted, data cannot be recovered.

9. Cancellation & Refunds

9.1 Monthly Plan Cancellation

For Monthly Plan subscribers:

You may cancel your subscription at any time
Cancellation takes effect immediately
No refunds will be provided for partial months
You will lose access to the platform upon cancellation
You remain responsible for all charges incurred up to the cancellation date

9.2 Annual Plan Cancellation

For Annual Plan subscribers:

You may cancel your subscription at any time
No refunds will be provided for unused portions of the annual term
This no-refund policy exists because we provision dedicated infrastructure for the full annual term to provide preferential pricing
Your access will continue until the end of your paid annual term
The subscription will not auto-renew after the annual term expires

9.3 Cancellation Process

To cancel your subscription:

Submit a written cancellation request via email to support@slotlyai.com
Include your institution name and subscription details
We will confirm receipt and process your cancellation
A final data export will be provided as per Section 8.4

9.4 Our Right to Terminate

We reserve the right to suspend or terminate your subscription immediately if:

You breach any provision of these Terms
Your account is used for fraudulent or illegal activities
You fail to pay fees when due (after notice period)
Your usage violates our Acceptable Use Policy

In cases of termination by us due to your breach, no refunds will be provided.

10. Term & Termination

10.1 Subscription Term

Monthly Plan: Continues month-to-month until cancelled by either party
Annual Plan: Initial term of one year from activation date

10.2 Renewal

Monthly Plan: Automatically renews each month unless cancelled
Annual Plan: Does not automatically renew; you must actively renew for subsequent terms

10.3 Effect of Termination

Upon termination or expiration of your subscription:

Your access to the platform will cease
All user accounts will be deactivated
Your data will be handled as per Section 8.4
Any outstanding fees remain due and payable
Sections of these Terms that by their nature should survive (including Intellectual Property, Limitation of Liability, and Dispute Resolution) will continue to apply

11. Limitation of Liability

11.1 Service "As-Is"

The Slotly platform is provided "as-is" and "as-available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation.

11.2 Limitation of Damages

To the maximum extent permitted by law, Good Faith Labs shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Costs of substitute services
Any damages arising from or related to your use or inability to use the platform

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

11.3 Maximum Liability

Our total aggregate liability for all claims arising from or related to the services shall not exceed the total amount paid by you to Slotly in the 12 months immediately preceding the claim, or the amount paid for your current subscription term, whichever is lower.

11.4 Critical Use Disclaimer

The Slotly platform is not designed, intended, or authorized for use in critical applications where failure could lead to death or personal injury, environmental damage, or critical financial loss. You agree not to use the platform for such purposes.

11.5 Data Loss

While we implement backup procedures, we are not responsible for data loss due to your actions or inactions, corruption of data due to third-party services or integrations, or loss of data due to force majeure events. You are responsible for maintaining your own backups of critical data.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12.2 Arbitration Agreement

Any dispute, controversy, or claim arising out of or relating to these Terms shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

12.3 Arbitration Procedures

The arbitration shall be conducted in Bangalore, Karnataka, India
The arbitration shall be conducted in English
The arbitration shall be conducted by a sole arbitrator mutually agreed upon by both parties
If parties cannot agree on an arbitrator within 30 days, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996
The arbitrator's decision shall be final and binding on both parties

12.4 Costs

Each party shall bear its own costs of arbitration, including legal fees. The cost of the arbitrator shall be shared equally unless the arbitrator determines otherwise.

12.5 Exceptions

Notwithstanding the arbitration provision:

Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights or confidential information
Claims below the applicable small claims court threshold may be brought in small claims court

13. Modifications to Terms

13.1 Right to Modify

We reserve the right to modify these Terms at any time. When we make changes, we will:

Update the "Last Updated" date
Notify you via email at least 30 days before changes take effect
Post the updated Terms on our website

13.2 Acceptance of Changes

Your continued use of the Slotly platform after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must cancel your subscription before the changes take effect.

13.3 Material Changes

For material changes that significantly affect your rights or obligations, we will provide prominent notice and may require your explicit acceptance before the changes apply to your account.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Slotly regarding the services and supersede all prior agreements and understandings.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.3 Waiver

The failure of Slotly to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing.

14.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

14.5 Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war or terrorism, government actions, internet or telecommunications failures, or pandemics.

14.6 Notices

All notices under these Terms shall be in writing and delivered to:

Good Faith Labs (Slotly) Shajapur, Madhya Pradesh - 465001 Email: hello@slotlyai.com

For Customer, notices shall be sent to the email address associated with your account.

14.7 Relationship

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Slotly.

14.8 Independent Contractors

You and Slotly are independent contractors. Neither party has authority to bind the other or incur obligations on behalf of the other.

14.9 Headings

Section headings in these Terms are for convenience only and do not affect interpretation.

14.10 Language

These Terms are executed in English. If translated, the English version shall prevail in case of any conflict.

15. Acceptable Use Policy

15.1 Prohibited Uses

You agree not to use the Slotly platform to:

Violate any applicable laws or regulations
Infringe upon intellectual property rights of others
Transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to the platform or related systems
Interfere with or disrupt the platform or servers
Use automated systems to access the platform in a manner that sends more requests than a human could reasonably produce
Impersonate any person or entity
Collect or store personal data of others without consent
Use the platform for any fraudulent purpose

15.2 Security

You agree to:

Maintain the confidentiality of your account credentials
Notify us immediately of any unauthorized use of your account
Use reasonable security measures to prevent unauthorized access
Accept responsibility for all activities under your account

15.3 Compliance

You are responsible for ensuring that your use of the platform complies with all applicable laws, including but not limited to data protection and privacy laws, educational regulations, employment laws, and anti-discrimination laws.

16. Support & Maintenance

16.1 Support Channels

Technical support is available via:

Email support
In-app chat support
Support ticket system

16.2 Support Hours

Support is generally available during Indian business hours (Monday-Friday, 9:00 AM - 6:00 PM IST), excluding public holidays. We will make reasonable efforts to respond to urgent issues outside these hours.

16.3 Support Scope

Our support includes:

Assistance with platform functionality
Bug reports and fixes
Guidance on using features
Technical troubleshooting

Support does not include:

Custom development beyond the scope of your customization requests
Training on general computer skills
Support for third-party integrations not developed by us
Consulting on institutional policies or procedures

16.4 Updates

We regularly update the platform to add new features, improve performance, fix bugs, and enhance security. Updates are deployed automatically and do not require action from you. We will notify you of major feature releases.

17. Confidentiality

17.1 Confidential Information

Each party may have access to confidential information of the other party, including but not limited to technical information, business strategies, customer data, pricing information, and proprietary methodologies.

17.2 Obligations

Each party agrees to:

Maintain confidentiality of the other party's confidential information
Use confidential information only for purposes of fulfilling obligations under these Terms
Not disclose confidential information to third parties without written consent
Protect confidential information with at least the same degree of care used for its own confidential information

17.3 Exceptions

Confidentiality obligations do not apply to information that:

Is or becomes publicly available through no breach of these Terms
Was rightfully possessed prior to disclosure
Is independently developed without use of confidential information
Is required to be disclosed by law or court order (with notice to the other party if legally permitted)

18. Contact Information

For questions, concerns, or support regarding these Terms or the Slotly platform:

Good Faith Labs Operating as: Slotly Address: Shajapur, Madhya Pradesh - 465001, India Email: hello@slotlyai.com Website: https://slotlyai.com

By using the Slotly platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.